Refund policy

Thank you for your purchase! If you are not completely satisfied with your order, we are here to help.
Standard Return Window
  • You have 30 days from the delivery date to start a return.
  • Items must ship back within this 30-day window.
Return Conditions
  • Items must be unused and in their original condition.
  • Items must be packed safely in their original packaging.
  • Custom or personalized terrain pieces cannot be returned.
Shipping & Refund Details
  • We refund the full purchase price of the item.
  • Original shipping costs are strictly non-refundable for standard returns.
  • Buyers are responsible for all standard return shipping costs.
  • We highly recommend using a trackable shipping service.
How to Start a Standard Return
  • Email us at Blacktuftterrain@gmail.com with your order number.
  • Pack the items securely in their original packaging to avoid any transit damage.
  • Ship the package to the return address provided by our team.
  • Once received and inspected, your refund will process within 5 business days.