Shipping policy
Thank you for shopping with us! Below you will find our policies regarding order transit and delivery issues.
Lost Packages
- Track your package using the tracking link provided in your order email/account.
- Contact Blacktuftterrain@gmail.com if your package has not moved for 7 business days.
- We are not responsible for packages marked as "Delivered" by the carrier but missing from your property.
- Please check with neighbors or your local post office before reporting a delivery issue.
- For packages officially deemed lost in transit by the carrier, we will issue a replacement or full refund.
- We reserve the right to handle unusual carrier behaviour or tracking anomalies at our sole discretion.
Issues With Your Order
- Inspect your order immediately upon delivery.
- Report damages within 48 hours of receiving the package.
- Email Blacktuftterrain@gmail.com with your order number.
- Include clear photos of the damaged items and the packaging.
- We will send a free replacement or a full refund including shipping.